FAQ

How do I find my ring size? 

Ring sizing can be tricky. Ring size cannot usually be estimated or guessed accurately. Sizes vary by a fraction of a millimeter, so specific tools are needed to determine your size. I recommend you confirm your size with a local Jeweler if possible, it's usually a free service. You can also purchase sizers online, at retailers like amazon or ebay, for about $7.  I recommend the type that looks like a set of key rings, like this: Ring sizer

Most pieces can be made in any ring size, and most can be re-sized after receipt. Please contact me if a re-size is needed. Occasionally some designs, especially with stones other than diamonds, cannot be re-sized or will incur additional charges. 

What is a "rustic" / Salt and Pepper diamond?

A rustic, or salt and pepper diamond, is a completely natural diamond that is visually included. They look like a very sparkly stone, touched with streaks of contrasting hues and specks. They come in all types of colors and qualities, from deep dense brown, red, grey, to mostly clear with visible speckles. They are incredibly sparkly because of the natural hardness of a diamond mineral. Only a diamond will measure a 10 on the Mohs mineral hardness scale. They are wonderfully earthy, and luxurious all at once. Each diamond is completely one of a kind. Rustic diamonds are usually available in a rose cut. A rose cut diamond has a flat back and is faceted on the front. The facets are made up of tiny triangular cuts that are designed to imitate the petals of a rose.

Are your diamonds certified?

The rustic salt and pepper diamonds do not generally go through a certification process as “flawless” commercial diamonds do. However you can request a certification with your purchase. 

Traditional diamond certification was developed so specialists could determine and notate “flaws” and color hues that are not visible to the naked eye on flawless diamonds. The highest value being the most clear and white. This certification is also used to verify the difference between diamonds that look similar, but one is valued at 10,000- and the other is valued at $100,000, and so the papers are required to verify these determinations.

These rustic diamonds are full of visible inclusions and color hues, which is what makes them so incredibly unique and beautiful!  But there is no grading, or certification system currently in place, designed to appraise their one one of a kind qualities. There is no peak standard- they are each one of a kind. The only defining quality is the natural hardness, which is a 10 on the Mohs scale. The mineral hardness can even be tested with a diamond tester at home. And because they are so natural and unique, there is no risk of an artificial substitute like with flawless diamonds.  

I do include an info card with diamond purchase. This card will specify the measured carat weight, cut, millimeter dimensions, approximate color, and measured hardness. 

All that said, you can still have your diamond lab certified if you choose. We can send your diamond to be certified by GIA, or other gem lab, prior to setting your stone. The cost will be $250-$600 with insured shipment both ways. You will receive digital certification and lasering of the certification number on the girdle of your diamond. The certification process will add 3-6 weeks to the production time of your order. 

GIA diamond certification will tell you:
1. If it is a real diamond mined from the earth.
2. If the diamond has been treated (which means inclusions removed and filled with lead, or other treatment).
3. Lays out the color and clarity of the stone - (colored diamonds are considered "fancy" color, and will be titled "visually included" clarity)
4. The measurement of the stone.
5. The cut of the stone.

Do your rings come in a box? 

Yes! All genuine diamond rings come in either a black leatherette or walnut wood ring box. All other jewelry is beautifully packaged in a jewelry gift box ready for gifting. Every order includes a mossNstone care card, for additional care information, as well as marked material (Solid 14k gold color, Sterling, or Gold filled). If your order contains diamonds, I include an info card with each diamond purchase, which specifies the carat weight, millimeter dimensions, approximate color, and tested hardness.

I do not include an invoice in the shipping package unless requested. Invoices are also available by email.

Do you accept returns?

Any "ready to ship" item can be returned. Please notify me 3 days after receipt, that you would like to return the item. Please contact me before returning for instructions. Once you have been given authorization for a return, all packages must be postmarked within 7 days. Shipping costs are not refundable.

Customized and "made to order" items are not returnable. Please look over all photos, details, measurements, and please contact me if you have any questions at all prior to purchasing. I am always happy to help! 

Your satisfaction is the most important thing to me, please contact me if you have any issues at all with your order.

Do you offer a warranty? 

Yes! I fully stand behind the integrity of my pieces, and I offer a limited warranty which will cover any manufacturer defects. Please contact me if you need a repair.

Regarding accidents or loss, I always recommend your fine jewelry be covered by a personal article insurance policy. This will fully protect you for loss, theft, and accidents. Jeweler’s Mutual Insurance is a popular one, or you can easily add a personal possession like fine jewelry to the same provider as your auto insurance. I recommend you call for a quote.

I'm an international buyer, will there be taxes or duties?

Import duties, taxes, and charges may vary from country to country. These charges are not included in the item price or shipping cost.  These taxes are collected by, and paid directly to your country, and  will be the buyer's responsibility.


I recommend you check with your country's customs office to determine what these additional costs may be prior to purchase/delivery.

 

Can you make my ring in rose gold? 

Yes! I can make nearly any piece in 14k Rose Gold for you. Please note, if you choose rose gold, any of the solder joints will be joined using 14k yellow gold solder. Solder is the gold used to join the metals. This is because ONLY 14k 'rose' gold solder, contains known carcinogens. I opt to use, and provide, completely nontoxic products, for my own exposure, but equally important, for my customers. The plain 14k rose gold material on the rest of the ring is not toxic, only the solder which has a chemically lower melting point contains cadmium, so I will not use it. The joints are very small, usually in unnoticeable places. They are generally where the band connects to the back of the setting, or other tiny connection spots, depending on the piece. This is usually never noticed, but is the case for all my rose gold pieces.